PINEAPPLE PRODUCT KNOWLAGE
PINEAPPLE PRODUCT KNOWLEDGE
The Pineapple Story Large profit margins, heavy expenses and fraud ruin the value we get from insurance policies. We set out to change this, a task which required a
complete overhaul of insurance as we know it. Prepare the field The Pineapple founding team (Matthew Elan Smith, Ndabenhle Junior Ngulube and Marnus van Heerden) got together as part of an innovation competition run by Hannover-Re,
during 2016, in an effort to find disruptive models to the reinsurance/insurance space. The competition ran for 6 months and it was out of our little innovation spot in Rosebank, Johannesburg where the Pineapple story begins. During the competition we went through a process called Design Thinking - A Silicon Valley framework for
stimulating innovation. It was out of our "Dark horse" phase of design thinking that the seeds of what would become Pineapple were planted (pun intended). Plant the
seed Design thinking is all about putting the user at the center of your thinking, upon doing this with insurance in mind we noticed a few things: Consumers and insurers don't trust each-other This mistrust leads to fraud and this fraud leads to further
mistrust - and there is no mechanism to address this There is a conflict of interest in
the way insurance is done - Those approving claims stand to profit by denying them, Insurance is expensive and provides very little value for the purchase - estimated at
R36 for every R100 Fraud, heavy expenses and large profit margins are responsible for destroying value We set out to reinvent the way insurance is done with an entirely new business model that aims to achieve affinity, fairness and simplicity to decrease costs, cap profits and deter fraud in an effort to create more value from an insurance policy than the traditional model. The Pineapple model has its roots in what is a traditional South African Stokvel, developed further to be decentralised, digital, completely scalable and fully comprehensive insurance cover with no chance of claims not being able to be paid due to a lack of funds. After presenting what would become Pineapple in Germany at the end of 2016 the team worked through the first half of 2017 to refine the business model and lay all the technical and regulatory groundwork to take Pineapple from concept to reality. Grow the fruit In August of 2017 we started
development of the systems, secured funding as well as got licensed by the Financial Services Board. Early in 2018, Pineapple took on over 1000 early-access users who's feedback helped us enhance the experience and build what people want as apposed to what we think they want. After a few months of early-access and invite-only subscribers Pineapple launched open to everyone on July 27th, 2018. Handing out 35 000 Pineapple's at intersections across SA to signal a fresh start to insurance as we know it. We might of caused a traffic jam but atleast it was Pineapple jam (buh dum tss...) The initial service allows you to become a Pineapple member and cover the things you own
Pineapple Product knowledge, Q & A on basic Sales & Product for Agents to Improve there knowledge and sales skills
PINEAPPLE, PRODUCT KNOWLAGE, Q & A
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